其实。。不难。。
第一,去AirAsia website, 填写e-form. http://www.airasia.com/my/en/faqdetailsform.html
简短的就行。 最主要的是你的booking reference.
几乎是immediately, 就会得到回复:
This is just a quick note to let you know that we have received your feedback (Case Number : xxxx). We’ll get back to you within 5 working days. We appreciate your patience as we continue to respond to every email we receive. Lots of questions have already been answered in our FAQ section athttp://www.airasia.com/ask It is always our pleasure to assist you in every way we can.
几个小时后:
Thank you for emailing AirAsia. In response to your email, please be informed that we had escalated your email to our Refund Team. The team will liaise directly with you at soonest possible. We thank you for your understanding and patience. Should you required any further assistance, do not hesitate to contact us via this link www.airasia.com/ask and chat with our Live Team via 'Live Chat' Thank you for choosing AirAsia
大概一天后吧: We have processed your refund submission and we are pleased to inform you that your refund has been validated and is in progress of refund If you are an AirAsia member, you can view the status of your refund at ourMember Portal -> My Refund Status, by quoting your case number or Booking Number Below are the Refund Case & Booking Number for your reference Case Number:xxxxx Booking Number: xxxx Kindly login via http://www.airasia.com Thank you once again for your kind understanding, patience and for choosing AirAsia. Have a pleasant day ahead. (我去查了几次my refund status不过都没有资料)
不过呢, 今天看看credit card那里竟然进钱了
credit card那里的transaction date是e-form的9天后。 Posting date 是16天后 意思是16天后我就已收到钱~
再去回manage booking看看:
拿回170块 airport tax rm200, 扣rm15/per person refund fee~
另一个, 是文莱来回机票:
BWN-KUL的机场税没得拿回的。。这个bnd5还没进我的credit card
-就这样- |