KLIA2：一级设计，三级管理（欢迎大家来分享经历）

Bernard@cari

KLIA2已经于2日启用，AirAsia 9日搬了进去。
AirAsia搬了进去后，我在网上有注意KLIA2的运作情况，以下是一个综合：

1）AirAsia 9日第一天运作，我在网上发现个个航班delay 1~3小时不等。第二天，发现到进步了。今天更进步了，但还是有少许严重delay。

2）有不少人针对他们使用KLIA2的体验做出投诉。包括：
航班一直改gate，或者更改登机时间，但却没有在荧幕通知而只是广播。弄到很多人跑上跑下，因为机场太大，从这一端跑到另一端。
空桥(aerobridge)操作一直出现技术问题。入境的人在飞机内苦等。出境的人苦等着上飞机。
行李运输操作也是很大问题。除了跟上面提到的苦等出/入飞机情况一样，下了飞机的人们也在领取行李处久久等不到行李
厕所马桶阻塞，全部大小便和污水装满马桶
厕所肮脏（我本身去过KLIA用厕所则很干净，没想到KLIA2会有如此落差）
所谓的电动walkway，也只是短短一截然后隔很多gate又短短一截，建了等于没建
机场停电，漆黑一片。没有后备电源？？？
dan lain-lain lagi

MAHB针对以上有关航班的那些状况做出的解释是：亚航刚刚搬进去，还无法适应，且发现亚航人手不足。亚航自己在发生那些状况时也跟乘客说人手不足，所以行李方面运送出些问题，叫乘客在飞机里等待起飞，引起乘客怨声载道。

我个人感觉是，即使亚航有错，MAHB也不该完全推卸责任，毕竟机场是MAHB管理的。

3）亚航9日起征收RM3的 KLIA2费，亚航说是机场要的，以用作空桥和设施用途。
MAHB否认，交通部长Hishammuddin叫亚航解释。
乱局出现了，很明显亚航现在处处被针对。亚航起初不肯搬，应该这是原因之一。

4）当然也不乏称赞KLIA2很好看，比KLIA设备好很多的。的确是这样，但若管理是third class，即使有first class设计又有何用？？？

一些值得大家看的 “证据”，我会发在接下来的楼
谁用过了KLIA2？欢迎上来分享你们的体验，因为我发觉佳礼目前没有这类帖子。而且我本身也还没有机会去体验，希望很快就有机会。

我的参考来源：
http://www.nanyang.com/node/619846?tid=460
https://www.facebook.com/klia2.info?filter=2
https://forum.lowyat.net/topic/3220487
http://www.google.com.my

Bernard@cari

FB网民投诉

It is sad to say that I am very disappointed while I landed at klia2 yesterday around 1145pm.
1. We landed and staring at the airport while waiting for traffic Marshall to control and give instructions to the pilot and plane for 15 mins.
2. No sky bridge operator after the plane came to a stop... Another 15 mins..
3. Finally sky bridge was attached and guess what ? No 1 came to open the door for the flight.... And another 20 mins...
What kind of international bull shit airport is that ?
We only manage to clear and get our luggage with everything done around 130am...
You know how international tourist were scolding in the plane? And some of them have connected flights too...
U guys should be a shame as u r not dedicated to ur job....
Shame on u guys who make Malaysia reputation worst as it is already bad...

Bernard@cari

（分享自 https://forum.lowyat.net/topic/3220487 网友贴文）

So yesterday I happened to have a flight with AirAsia from KL to Kota Bharu, jeng jeng jeng!

Feeling adventurous, I decided to purchase the ERL ticket from KL Sentral to KLIA2 online. So I received the ticket online via email and I just need to scan the QR code to enter the train, easy smeasy.

Flight was at 8.30pm and I was already at KL Sentral around 6pm (raining yo). I decided to reach early so that I could kepoh kepoh a bit at KLIA2, sight seeing. Feeling so high tech I brought out my smartphone to display the QR code while others were queueing at the counters buying the tickets (losers!!!). First time try teet could not pass, second time teet could not pass, third time try I saw the message saying the ticket was not valid for express line. Aiyoh! So I quickly ran to transit line, thinking great now I had to share train with passengers returning from office, so packed lah. Tried to scan again, also could not pass, walao! So I approach the officer expalining my ticket and he was surprised the gate mentioned the ticket was not valid for express line even though the logo at the ticket showed ERL express. So I waited for him to replace me a new ticket so I could get into the train.

Upon my further investigation, there is a bug in the online ticket purchase for ERL. It seems if you buy a ticket from KL Sentral to KLIA2, the ticket will be erroneously assigned to the transit line, see the image shown below:



You will only know the service line if you click the details, which is not shown by default. Kampung2005 you jawab!

So finally I reached KLIA2 after wasting time at KL Sentral, journey was 33 minutes, reached around 7pm. So I fast fast ran to the departure building - didn't care shit about the shopping centre since I wanted to print my ticket first - already checkin online but you cannot print the ticket if the flight is within 45 min away. I reached the checkin hall but I could not find the usual AirAsia kiosks, so I wondered around in a rush. Tried to approach AirAsia officer but she was busy flirting with a guy (blah blah blah see you in bangkok later blah blah blah) totalling ignoring me waiting to speak to her. So I approached airport staff at the info counter asking for the kiosks, lo and behold, the checking and printing kioks now use airport kiosks, so it means many airlines can utilise the same kiosk. The kiosks are stationed in front of checkin counters, the colour is white.

Finished printing the ticket, I went to the Maybank to deposit a cheque (I kaya liao). Seriously I don't know what floor it was, I just happened to see the bank after I went into the toilet at the shopping centre building.

Then time to go to the domestic departure gate. The gate number was not at the printed ticket but I could see the gate number at the display screen at the checkin hall. Good. I passed the security, then had my bag scanned. I didnt check in any bag -- didn't want to take the risk on the first day. The assigned gate was J9, so I walked steadily to the gate, it was a long walk, and was surprised when I reached J9 the screen monitor at the gate said the boarding was changed to K4. Where the heck was K4? I noticed the K gates somewhere from the signing board that I passed but I didnt give that much notice. I could not find any sign to go to K gates from J gates, but luckily a malay pakcik told me that K gates was in the other side.

Walao to walk from J9 from K4 was a long distance lah, luckily the original gate was not J20 or something. So I reached the other side of the building (needed to walked down a floor), first gate I saw was K2 (where was K1 lah?). Walked a little bit more saw the sign above said in front were K5, K6, ..., where were K3 and K4? I started to panic and stared to curse the sign makers. Luckily I found K4, a short distance from K2 ahead.

Reached K4 and the gate monitor shows it was for Penang and Kota Bharu flight, the gate was packed with pipol. Apparently the flight to Penang was delayed (I heard many flights were delayed badly). The mood inside the gate was not good, pipol were agitated, some were intimidating AirAsia crew staff at the counter.

So I found a seat and started eating some bread. Then jeng jeng jeng an announcement saying my flight was rescheduled to 10pm! Walao! I wanted to confirm about the reschedule but too many crowded the counter already. Outside the gate the screen still did not say any rescheduling. I decided to sit on the floor outside, it was much cooler.

The electricity went off a few minutes intermittently!





See the photos above, taken from outside of the gate.

Some pipol outside the gate laughed at the romantic dark environment. But luckily the electricity cuts were short.

After a while and after some noises, Penang passengers were requested to move to another gate (I dunno which one) so K4 gate was then not sardine packed and I went to find a seat in it.

Then electricity went off again! Inside the gate it was completely dark except the TV and the screen, no backup emergency lights ka? (even my condo lobby have the backup lights).



Above is what you will see if no light in the gate!

Then I felt want to pee, I remember near gate K6 had a toilet next to it. Went inside walao so small the toilet. There were only 2 cubicles and 2 urinals, and one urinal already blocked and flooded with pee. The size of the toilet was about KFC toilet size! Strangely the designer decided to use tiles look like wooded parquet to decorate the floor, I was shocked initially because I thought wooded parquet could not tahan wet floor, but then I went to knock the floor and it was really ceramic tile.

I realised then that AirAsia ground crew did not know how to change the display time of the flight on the airport screens (right outside the gate, and other screens). They contacted the airport controller to report the flight delay, but only announcement was made (1 time) by the airport announcer, no update to the screens around the airport. If I went to those screens, I could not see any delayed or reschedule time for my flight.

At 9.50pm we were instructed to move to gate K6. Pipol started to make noises but it was still controlled.

Then before 10pm we were finally boarding yay! The cabin crew announce the flight would take some time to depart since they didn't have enough crews to transfer the baggage or something -- I did not care much as long as I was in the plane already.

So around 10.05pm I decided to get my sleep, too tired liao.

And I woked up at 10.55pm. The plane was still on the ground! That meant pipol were waiting patiently for the flight to depart -- I guessed there were problems with baggage transfer into the plane, either no crew to do it or there were problems at the baggage controllers.

Pipol started to get agitated more, kids crying. When the cabin crew made a wrong announcement, tersilap said the destination, pipol inside booed the crew!

Luckily, at 11pm the pilot announced that we would finally flew. I reached Kota Bharu at 12pm!

That is the end of my blog. Thank you!

Bernard@cari

谢谢 @kent05 提醒。 那位网友应该不是指 出凳，而是 “离港” 字眼。他改正为 “出境”。但我觉得这没不妥。所以我删除了那张照片。

另外那个厕所的，怕影响大家胃口，所以我也删除了。

Bernard@cari

http://www.nanyang.com/node/619846?tid=460

迁新机场班机延迟 亚航首日运作混乱

（吉隆坡10日讯）亚航及亚航长程首日在吉隆坡第二国际机场（klia2）运作，却发生班机延迟近2小时、搭客抵达后久等行李却不见踪影、临时换登机门等混乱事件，让搭客怨声载道。亚航长程总执行长阿兹兰奥斯曼也发推特表达不满。

首趟从从吉隆坡第二国际机场起飞的亚航长程航班，未能准时起飞，亚航长程总执行长阿兹兰因为航班延迟了17分钟，而感叹新机场的设置有问题一箩筐，需要慢慢磨合。

行李不知所终

另外，乘搭飞机抵达机场，最让人抓狂莫过于行李不知所终，乘客沙碧娜一早抵达吉隆坡第二国际机场就发现行李箱不见踪影，而更让她气愤的是亚航对行李箱的踪迹是毫不知情。

他一早在推特留言说。“天啊，亚航，你首日在吉隆坡第二国际机场运作就丢失了我们的行李？”

“你连我们的行李在哪，都无法确认？”

虽然首日运作面对差错或许是在所难免，但沙碧娜仍难忍怒气，怒斥“首日在吉隆坡第二国际机场运作并不让你们有出现问题的权利。”

临时换登机门

乘客妮迪则对亚航在新机场的行李处理程序不当，直批“隆二国际机场如此混乱。你们（亚航）应付不来吗？”

妮迪在等待行李时发表了多次的推特留言，直称在等待行李的乘客是在隆二国际机场受苦，更呼吁亚航和马来西亚机场控股公司之间勿继续推卸责任。

等待多时的妮迪留言显示，等了两小时才取到行李，让许多乘客感到气愤，呼吁亚航想方设法解决小问题。

“等了两小时才取得行李。（做得）很不好，亚航.....真的很不好”

乘客米迪拉则形容隆国际机场完全是一片混乱，亚航2次更改了其班机使用的登机门，而新登机门的员工好像也是搞不清楚状况。

两间女厕不够———乘客●林秋晚

唯一美中不足的地方是，在下机后，只看来附近有两间女厕。许多人下机后，一般上都会先上厕所；两间厕所是不足够的，不解为何厕所没提供洗手液。

我每月都出国一趟。相较旧机场，隆二国际机场的设施好很多。

领行李处远——乘客●杨光华（63岁）

唯一面对的问题是，下机后到领取行李要走很远的路。

“我老人家，走得很累.....走得好远，都找不到出口。”

包裹须在另一个柜台领取，而非与普通行李输送处一起提取，较不方便。

过关时顺利——乘客●蓝小姐

比起吉隆坡廉航终站“热”，隆二国际机场舒适很多。因要领取的包裹是超大面积，查询后，须到另一个柜台领取。总的来说，在领取行李方面，一切还顺利。

在移民局过关时也很顺利，尤其是持大马护照，使用自动过境的仪器比起旧机场好的多，不需多时就顺利通关。

缺移动人行道——乘客●陈先生

不满需耗时15分钟才领取到行李，质疑为何机场没有提供移动人行道。

对于年轻人，步行15分钟没有问题，但是对于一些老人家，如何吃得消？尽管新机场环境比廉航终站舒适，但是必须要考虑年长者会否行动不便，建议增建移动人行道。

平院

昨天亲戚就飞到达klia2.
飞机到了，aerobridge 迟迟才来连接。
他们在机里困了半个小时。

Bernard@cari

当然 KLIA2 也不乏有很多好的地方。
其中，就不用好像LCCT那样热晒雨淋，因为多了空桥。
而且进入机场前先是进入一座购物中心Gateway@KLIA2，供大家逛逛、购物等。
而且也不像LCCT那样拥挤了。

而且至少有一座真正像机场的机场了。

如果那些问题都能改善，相信这会是个很棒，可以超越KLIA的机场

只是机票肯定会起价了

KLIA2的照片，自己去 http://www.klia2.info 那边看吧。不然就自己去体验下吧。

Bernard@cari

平院 发表于 11-5-2014 04:33 PM
昨天亲戚就飞到达klia2.
飞机到了，aerobridge 迟迟才来连接。
他们在机里困了半个小时。

认得你。你是那个在 亚洲航空版 很活跃的那位

无可否认，不管是亚航，还是机场的运作，看来都还没有适应

希望他们能快点儿顺手，毕竟这会影响外国游客的形象

其实我想知道那个aerobridge到底是亚航的staff控制还是机场的staff的范围？因为我每次去到其他机场搭飞机，只看到有个控制器在飞机入口前旁边，但看不到有人在那运作

平院

Bernard@cari 发表于 11-5-2014 04:40 PM
认得你。你是那个在 亚洲航空版 很活跃的那位

无可否认，不管是亚航，还是机场的运作，看来都还没有 ...

应该是机场员工。
机场公司都说了用一次费用是RM85. 是要亚航付的。就不可能要亚航的人去操控。
如果亚航的人弄换了，会不会要亚航付维修费。

Bernard@cari

平院 发表于 11-5-2014 05:01 PM
应该是机场员工。
机场公司都说了用一次费用是RM85. 是要亚航付的。就不可能要亚航的人去操控。
如果亚 ...

我终于明白为何这几天departure的delay那么严重了
看来和 aerobridge 出不来息息相关

到今天我去看flight information，其实还是有不少班机delay，最久的有1小时出一点点

然后我看KLIA的MH，则只有少数是delay的，大部分都准时/delay个15~30分钟就出发了

以前亚航还在LCCT的时候我是发觉delay的情况似乎没现在那么严重

很遗憾KLIA2已经开了整1星期有余，但这问题仍然存在

都不懂是不是有关当局逼了亚航搬迁进去然后有心不配合、搞破坏，以影响亚航名誉然后挽救MH.............

平院

Bernard@cari 发表于 11-5-2014 05:09 PM
我终于明白为何这几天departure的delay那么严重了
看来和 aerobridge 出不来息息相关

觉的是机场人手不足。
操控了这个aerobridge,那儿飞机又到了。
人员都来不急赶去那儿连接aerobridge.
你知道啦。
Klia2 是很大很大的。

flashang

Bernard@cari 发表于 11-5-2014 05:09 PM
我终于明白为何这几天departure的delay那么严重了
看来和 aerobridge 出不来息息相关

可能是人手的去优先处理一些其他公司或者项目，
剩下的才处理 AA...

Itikputih

人流量未免太大了， 一天有60，000个搭客加上接机送机的， 厠所不爆是假的， 更何况些没公德心的人会乱把大小便厠纸以外的东西往马桶丢的。。。

不经营

Itikputih 发表于 11-5-2014 05:48 PM
人流量未免太大了， 一天有60，000个搭客加上接机送机的， 厠所不爆是假的， 更何况些没公德心的人会乱把大 ...

设计、执行的时候，

没有计算人流量、人为破坏因素、应变对策的吗？

lebronjames

improvement takes time, 日子久了就没这些问替了。。

kimmun

马捅还是蹲的!!??

agsd121

1级不1级得从各类因素分析，所以难说，而无流管理应该是比较准的。
在等看那个2750敢说马路也是1级”设计“

cwc0206

其实不容易管理，如果没有好好准备。这是管理的问题。一流设备 ，狗屎管理

LovemberBoy

想当初KLIA和香港赤臘角国际机场圃开始运作也是这样的！ 不过说到日6万人流量的机场厕所却那么少就很匪夷所思了！～

Bernard@cari

@JensenPy 网友的分享。

9号从melbourne抵达klia2. 提早25分钟到就是6.40am.

1. 飞机到了没有parking bay , 等40分钟等parking bay
2. 有parking bay 了,飞机shut down大家起身拿行李,哪里知道operator 不会接桥, 接了15分钟
3. 出到外面,上厕所没有洗手夜, 马桶一大堆大便
4. 从gate 到拿行李走了15分钟,但是行李还没出来,还要等半小时
5. 女厕所就淹水
6. 走廊有打翻的食物没有人清理
7. 整个机场很多地方都是那些装修的污迹没有清理

转飞domestic
1. 拿luggage 去商店那里，不懂要怎样去departure hall, 死鬼大. 又没有proper instruction. escalator 又不能推trolley!!
2. 去到departure部分self check in machine 坏掉
3. 过imigresen kastam, belt boots 什么通通得脱掉，不然什么都响. 鸟他我过澳洲全世界最严的kastam都没有那样！
4. 去到departure gate, 小到够力，然后被安排2班飞机在同一个gate.
5. 然后domestic 飞机delay 1 小时
6. 飞机到了，飞机乘客还没下就报告我们可以board
7. 结果站起来排队要上，那就等了半小时
8. report 说line 1,2,3,4,5,11,12可以先上飞机,鸟他那个gate那么小全部人都站起来了堆满了前面，我们怎样去前面先登机？
9. 上了飞机,有12个人突然不要上机，要withraw luggage, 结果又等半小时.

火都来！！！