有谁是通过TTPM，上诉成功的？

阿兰啦 · 发表于 6-9-2013 11:10 AM

有谁是通过TTPM，上诉成功的？
那个HEARING的过程是怎样的呢？

https://ttpm.kpdnkk.gov.my/portal/index.php/en/

阿兰啦 · 发表于 6-9-2013 11:13 AM

之前我投诉给CAP （槟诚消费人协会），http://www.cap.org.my/index_cn.html
CAP建议我把我的投诉交给PPTM去评判，才能拿回钱

阿兰啦 · 发表于 6-9-2013 11:19 AM

TTPM的网站
https://ttpm.kpdnkk.gov.my/portal/index.php/en/

马来西亚消费者索赔法庭

消费者索赔法庭是根据第85条，1999年的消费者权益保护法“第XII部设立的独立机构。根据国内贸易，合作社及消费部法庭运作。设立该法庭的主要目的是提供一种替代的论坛，消费者在一种简单，廉价和快速的方式申报债权。

P/S:使用GOOLE TRANSLATE来翻译

阿兰啦 · 发表于 6-9-2013 11:22 AM

e-Tribunal
https://ttpm.kpdnkk.gov.my/portal/index.php/en/tribunal

网上服务

网上法庭是由国内贸易，合作社及消费部开发的一个基于网络的系统，为消费者提供便利的查询有关文件要求法庭消费者索赔马来西亚。

您需要注册图案作为个人用户。注册是免费的。

点击这里登录电子法庭
点击这里注册

e-Tribunal

e-Tribunal is a web-based system developed by Ministry of Domestic Trade, Co-Operatives and Consumerism, to provide facilities for the consumers to enquire about file claims to Tribunal for Consumer Claims Malaysia.

You are required to register youself as an individual user. The registration is FREE.

Click here to login to e-Tribunal
Click here to register

阿兰啦 · 发表于 6-9-2013 11:28 AM

LOG IN 后，就会看到三个表格
１。Claim Enquiry Form
２。Form 1 Filing
３。Form 3 Filing

Claim Enquiry Form是一个不正式的投诉
Claim Enquiry Form里，只要填写你要投诉的事件
TTPM会在很短时间内给你回答，让你知道你的CASE需要不需要继续的去填写FORM１
填写好FORM１，TTPM会定一个日期，请你和被告一起过来问话和讨论 - HEARING，最后法庭会做出判定，判定你的投诉成功不成功和对方需要赔偿你多少钱。

如果你决定了要填写FORM１，就先要读好FORM１的规则。
FORM１是正式的投诉对方

阿兰啦 · 发表于 6-9-2013 11:29 AM

Claim Enquiry Form

Main page > Claims Enquiry Form
Fill up the following form.
Details of Claim Enquiries
1. Transaction / Purchase Date
2. Purchased / Used
3. Model / Brand
4. Select goods or service supplier Company Individual
    Company Registration No.
    Company Name
5. Amount Paid RM
6. I'm not satisfy because... *
7. Amount claimed    RM
8. Have you filed this claim in any other court? Yes No
9. Supporting document (format file: txt, doc, docx, xls, xlsx, pdf, jpg, jpeg, gif, png)

阿兰啦 · 发表于 6-9-2013 11:32 AM

Claim Enquiry Form

No Charges.

Refer to Tribunal officer to know whether the claim can be filed in Tribunal.

Click here to view Tribunal Jurisdiction.

免费。

询问是否可以把你的投诉提到索赔法庭。

点击此处查看法庭的司法管辖权。

阿兰啦 · 发表于 6-9-2013 11:34 AM

Form 1 Filing

Filing fee RM5.00 (not refundable).

Mode of payment:

Online
Cash at the nearest TTPM branch counters
Postal Order

申请费RM5.00（不退还）。

支付方式：

网上支付
在最近TTPM分行柜台现金
邮政汇票

阿兰啦 · 发表于 6-9-2013 11:36 AM

Form 1 Filing

  Select TTPM Branch
1. Is it an online purchase? Yes No *
2. Select TTPM branch for hearing *
A. Claimant's Particulars
3. Identity Card No.
4. Name
B. Contact Information
3 . Address *

4. Postcode *
5. State *
6. District
7. Phone No.:
    Home -
    Office -
    Mobile -
8. Fax No. -
9. Email

阿兰啦 · 发表于 6-9-2013 11:42 AM

Select TTPM branch for hearing
选择TTPM诉听的分行

TTPM 的分行
TTPM Branches

Negeri	Alamat	Ketua Seksyen/Emel
PERLIS	Tribunal Tuntutan Pengguna Malaysia, d/a Pejabat Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan Perlis, Tingkat Bawah, Bangunan Persekutuan, Persiaran Jubli Emas, 01000 KANGAR, PERLIS. TEL: 04-979 5009 FAKS: 04-976 2490	Nama: Siti Sarah binti Shamshuddin Emel: [email protected]
KEDAH	Tribunal Tuntutan Pengguna Malaysia, d/a Pejabat Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan Kedah, Aras G, Zon A, Wisma Persekutuan, Kompleks Pentadbiran Kerajaan Persekutuan, Bandar Muadzam Shah, 06550 ALOR SETAR, KEDAH. TEL: 04-700 1730 FAKS: 04-700 1731	Nama: Zurida binti Yahya Emel: [email protected]
	PPDNKK Sungai Petani, Tingkat 2, Wisma Ria, Taman Ria, 08000 Sungai Petani, KEDAH. TEL : 04-4205108 FAKS : 04-4217995
	PPDNKK Kulim, No.31,32&33, Taman Pelangi 2, 09000 Kulim Kedah. TEL: 04-4963700 FAKS: 04-4915898
PULAU PINANG	Tribunal Tuntutan Pengguna Malaysia, Tingkat 9, Bangunan Tuanku Syed Putra, Leboh Downing, 10300 PULAU PINANG. TEL: 04-250 5401 / 250 5402 FAKS: 04-262 5196	Nama: Ahmad Yazid bin Ayub Emel: [email protected]
PULAU PINANG	PPDNKK Seberang Perai Tengah, Unit 12A,Tingkat 3,Kompleks Sempilai, Jalan Sempilai,13700 Seberang Prai, PULAU PINANG. TEL: 04-3801700 FAKS : 04-3995517
PERAK	Tribunal Tuntutan Pengguna Malaysia, d/a Pejabat Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan Perak, Tingkat 1, Blok A, Bangunan Persekutuan Greentown, Jalan Dato' Seri Ahmad Said, 30450 IPOH, PERAK. TEL: 05-241 4621 / 241 4611 FAKS: 05-249 3409	Nama: Hamidah binti Azizan Emel: [email protected]
	PPDNKK Taiping No. 5 & 7, Regat Simpang, 34700 Taiping, PERAK. TEL: 05-8475806 FAKS: 05-8063067
	PPDNKK Teluk Intan Lot 2007 Jalan Sultan Abdullah, 36000 Teluk Intan, PERAK. TEL: 05-6253100 FAKS: 05-622828
SELANGOR	Tribunal Tuntutan Pengguna Malaysia, Pejabat Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan, Tingkat 17, Menara MRCB, Jln Majlis Seksyen 14, 40622 Shah Alam, SELANGOR. TEL: 03-5511 8271 / 5511 4929 FAKS: 03-5511 6981	Nama: Sharifah Aini binti Abdullah Emel: [email protected]
	PPDNKK Kuala Selangor, Tingkat 1, Lot 1-01, Kompleks PKNS, Jalan Perusahaan 1, 45000 Kuala Selangor, SELANGOR. TEL: 03-3289 6585 FAKS: 03-3289 6586
	PPDNKK Kuala Kubu Bharu Lot 10, Tingkat Bawah & 1 Jalan Mat Kilau 1, 44000 Kuala Kubu Bharu SELANGOR. TEL: 03-6064 2495 FAKS: 03-6064 2498
NEGERI SEMBILAN	Tribunal Tuntutan Pengguna Malaysia, No. D9, Tingkat 2, Bangunan Akhma, Persiaran Utama, S2-1, 70300 Seremban, NEGERI SEMBILAN. TEL: 06-601 6852 FAKS: 06-601 6443	Nama: Kamarul Azmi bin Kamaruzaman Emel: [email protected]
MELAKA	Tribunal Tuntutan Pengguna Malaysia, Pejabat Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan Melaka, Aras 6, Wisma Persekutuan, Jalan MITC, Hang Tuah Jaya, 75450, MELAKA. TEL: 06-234 5827 / 234 5865 FAKS: 06-234 5833	Nama: Samuel Mut John Brody Emel: [email protected]
JOHOR	Tribunal Tuntutan Pengguna Malaysia, Aras 17B, Menara Ansar, Jalan Trus, 80000Johor Bahru, JOHOR. TEL: 07-227 1755 / 227 1766 FAKS: 07-227 1799	Nama: - KOSONG - Emel: [email protected]
	PPDNKK Kluang Tingkat 1, Bangunan Persekutuan, KM 2, Jalan Batu Pahat, 86000 Kluang, JOHOR. TEL : 07-773 6877 / 07-771 3571 FAKS : 07-773 0352
	PPDNKK Batu Pahat Aras 6, Wisma Sin Long, Jalan Zabedah, 83000 Batu Pahat, JOHOR. TEL : 07-435 5478 FAKS : 07-435 5497
PAHANG	Tribunal Tuntutan Pengguna Malaysia, Tingkat 4, Wisma Persekutuan, Jalan Gambut, 25000 Kuantan, PAHANG. TEL: 09-516 5196 FAKS : 09-516 5195	Nama: Jashua bin Mokhtar Emel: [email protected]
PAHANG	PPDNKK Temerloh, No. 2, Jalan Pak Sako 3, Bandar Seri Semantan, 28000 Temerloh PAHANG. TEL : 09-290 1601 / 09-290 1602 FAKS : 09-290 1611
TERENGGANU	Tribunal Tuntutan Pengguna Malaysia, d/a Pejabat Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan Terengganu, Tingkat 3, Wisma Persekutuan, 20200 Kuala Terengganu, TERENGGANU. TEL: 09-620 4170 FAKS: 09-624 5196	Nama: Nor Aliani binti Muhamad Emel: [email protected]
TERENGGANU	PPDNKK Kemaman, Aras 3, Bangunan Persekutuan Kemaman, Jalan Melor, 24000 Kemaman, TERENGGANU TEL : 09-850 2457 FAKS : 09-859 8188
KELANTAN	Tribunal Tuntutan Pengguna Malaysia, d/a Pejabat Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan Kelantan, Tingkat Bawah, Menara Perbadanan, Jalan Tengku Petra Semerak, 15000 Kota Bharu, KELANTAN. TEL: 09-741 6068 / 741 6069 FAKS: 09-741 6101	Nama: - KOSONG - Emel: [email protected]
KELANTAN	PPDNKK Kuala Krai PT 5378, Guchil 6 Luar 18020 Kuala Krai KELANTAN TEL : 09-960 2260 FAKS : 09-966 3624
SARAWAK	Tribunal Tuntutan Pengguna Malaysia, d/a Pejabat Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan Sarawak, No 41-51, Jalan Tun Jugah, 93350 KUCHING, SARAWAK. TEL: 082-459 022 / 459 028 FAKS: 082-459 060	Nama: Mastikawaty binti Zawawi Emel: [email protected]
	PPDNKK Limbang, No. 1987, Tingkat Bawah & 1, Jalan Buang Siol, 98700 Limbang, SARAWAK TEL : 085-217 414
	PPDNKK Miri, Tingkat 5 & 6, Plaza Yu Lan, Jalan Raja, 98000 Miri, SARAWAK TEL : 085-412 862 / 085-442 700
	PPDNKK Bintulu, Lot 2141 Bintulu Town District, Jalan Tun Rajang, 97000 Bintulu, SARAWAK TEL : 086-332 176
	PPDNKK Sibu, Tingkat 1 Wisma Persekutuan Blok 3, Persiaran Brooke, 96000 Sibu, SARAWAK TEL : 084-329 202
SABAH	Tribunal Tuntutan Pengguna Malaysia, Tingkat 9, Blok D, Bangunan KWSP, Beg Berkunci No. 126, 88994KOTA KINABALU, SABAH. TEL: 088-257 690 FAKS: 088-269 244	Nama: Jahida binti Usok @ Noraini Emel: [email protected]
	PPDNKK Tawau, Tingkat 1, Wisma Persekutuan, Jalan Dunlop, Bandar Sabindo, 91000 Tawau, SABAH TEL : 089-769 790 FAKS : 089-778 060
	PPDNKK Sandakan, Blok A, Lot 1 & 2, Liberty Parade, Bandar Kim Fung, Batu 4, Jalan Utara, W.D.T 11, 90500 Sandakan, SABAH TEL : 089-201 301 FAKS : 089-201 303
WILAYAH PERSEKUTUAN LABUAN	Tribunal Tuntutan Pengguna Malaysia, d/a Pejabat Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan Wilayah Persekutuan Labuan, 15B, Tingkat 15, Blok 4, Kompleks Ujana Kewangan, 87000 WILAYAH PERSEKUTUAN LABUAN. TEL: 087-414 019 / 423 197 FAKS: 087-452 079	Nama: Sumiati binti Ladulu Emel: [email protected]
WILAYAH PERSEKUTUAN KUALA LUMPUR	Tribunal Tuntutan Pengguna Malaysia, Tingkat 16, Putra Place, 100, Jalan Putra, 50622KUALA LUMPUR. TEL: 03-4042 4181 / 4042 4194 FAKS: 03-4042 4259	Nama: Zamani bin Osman Emel: [email protected]
WILAYAH PERSEKUTUAN PUTRAJAYA	Tribunal Tuntutan Pengguna Malaysia, Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan, Aras 5, Podium 2, No 13, Persiaran Perdana, Presint 2, Pusat Pentadbiran Kerajaan Persekutuan, 62623 PUTRAJAYA, WILAYAH PERSEKUTUAN PUTRAJAYA. TEL: 03-8882 5822 FAKS: 03-8882 5831 Talian Bebas Tol: 1800-88-9811

阿兰啦 · 发表于 6-9-2013 11:45 AM

如何填写FORM １
https://ttpm.kpdnkk.gov.my/porta ... w_to_fill_form1.pdf

阿兰啦 · 发表于 6-9-2013 11:47 AM

Q&A
https://ttpm.kpdnkk.gov.my/portal/index.php/en/faq

When was the Tribunal for Consumer Claims Malaysia (TCC) established?
The Tribunal For Consumer Claims was established under Section 85, Part XII, of the Consumer Protection Act 1999 which came into force on 15 November 1999.

What are the functions/objectives of the TCC?
The Tribunal For Consumer Claims  is an independent body under the Consumer Protection Act 1999 (Act No. 599) (hereafter referred to as ‘the Act’) with the primary function of hearing and determining claims filed by consumers under the Act .
The primary objective of the Tribunal is to provide an alternative forum for consumers to file claims in a simple, inexpensive and speedy manner.
With the existence of the Tribunal, consumers can now seek redress against unscrupulous/unethical traders and  suppliers of goods.

Is there any limitation of jurisdiction?
The Tribunal has jurisdiction in respect of any claim not more than RM 25,000.00 filed within 3 years of the dispute except the following claims :

claims arising from personal injury or death;
claims for the recovery of land, or any estate or interest in land;
claims in which the title to any land, or any estate or interest in land, or any franchise, is in question;
in which there is a dispute concerning :-

the entitlement of any person under a will or settlement or on any intestacy;
goodwill;
any choose in action;
any trade secret or other intellectual property;and

where any other tribunal has been established under any other written law to hear and determine claims that are under the jurisdiction of that other tribunal.

How does a consumer file a claim in the Tribunal?
A claim can be filed in the Tribunal by filling up the claim form which is known as Form 1. This Form is available free of charge from all Tribunal branches and can even be downloaded from the e-Tribunal portal. A filing fee of RM 5.00 is to be paid for the filing of Form 1.

What happens after filing Form 1?
The consumer has to serve Form 1 on the trader and both parties are required to attend a hearing of the claim on the date fixed by the Tribunal.

What should traders do upon receiving Form 1?
The traders can contact the consumer to discuss the claim for the purpose of explaining the dispute or to settle it. If there is no settlement, traders should file Form 2 at the Tribunal branches. Form 2 should state the defence or explanation to the claim. A copy of Form 2 should be served on the claimant.

Can the parties settle the claim between them without attending the hearing?
Both parties can settle the claim between them or at least discuss the possible solution to the claim. If parties have successfully settled the claim, a notice of discontinuance can be filed at the Tribunal office and parties need not attend the hearing of the claim.

How should the parties prepare for the hearing before the Tribunal?
The parties should gather all relevant documents regarding the claim and get ready any witnesses to attend the hearing. Any party can also bring along a family member, friend etc. to assist the party at the hearing. However, no lawyers are allowed to represent either party at the hearing.

What happens during the Tribunal hearing?
The President sitting in the Tribunal will assist parties to present their respective case and will also, at all times, assist parties to reach an agreed settlement. Where neccessary, the President will guide the parties as to the law applicable in a particular claim. The parties are also encouraged to present all facts of their case.

What happens after the Tribunal hearing?
If the claim is settled with the consent of both parties, the Tribunal will issue an agreed award (Note: All Tribunal orders are known as awards). If the claim is not settled, the Tribunal will issue an award based on the assessment of the facts and the law involved. The President will give his reasons for the award.

How do parties comply with the Tribunal awards?
The terms of the Tribunal awards and the manner of the compliance with the award are clearly set out in every award. Where any party does not understand any term of the award, the matter can be referred back to the Tribunal for clarification.

What happens if any one party does not comply with an award of the Tribunal?
Non-compliance with a Tribunal award is a criminal offence under the Consumer Protection Act, 1999. Any complain of non-compliance with an award should be made to the Enforcement Division, Ministry of Domestic Trade, Co-operatives and Consumerism.

阿兰啦 · 发表于 6-9-2013 11:50 AM

填好表格后，就等待HEARING的通知。
当你填好了FORM１，TTPM会联络被告。
被告不同意你的投诉，被告需要填FORM２。

在还没有到HEARING的时候，如果双方私底下达成协议，那么可以取消这投诉，也不需要出席HEARING。

阿兰啦 · 发表于 6-9-2013 11:52 AM

Filing 和 Registration的步骤

link : https://ttpm.kpdnkk.gov.my/porta ... rocedure-for-filing

Procedure for Filing and Registration

Briefly, the procedure for filing and registration of a claim is as follows:

(a) Every claim shall be made in Form 1 which can be obtained free from the Tribunal’s office at the addresses listed from page 11.

(b) Form 1 must be completed in 4 copies by the claimant and filed in the nearest office of the Tribunal:

(c) The filing fee for Form 1 is RM5.00 and an official receipt will be issued to the claimant:

(d) Form 1 will be registered dated and signed by the Secretary or an Assistant Secretary of the Tribunal and affixed with the seal of the Tribunal. Two copies of Form 1 that have been affixed with the seal of the Tribunal shall be returned to the claimant for service:

(e) Service of Form 1 to a respondent may be affected in any of the following manner:

In the case of an individual

   (i)  leaving the document with that person: or

   ii)  giving the document to that person; or

   iii) posting the document in a pre-paid registration letter addressed to that person at his address for service or his last known address.

In the case of a company or a firm :

   i) leaving the document with the director, manager, secretary or other similar officer of the company or the  proprietor of the firm;

   ii)  giving the document to any of the persons mentioned above; or

   iii) posting the document in a pre-paid registered letter addressed to any of the persons mentioned above at the registered office of the company or firm or at its address for service.

(f) A respondent who receives a sealed copy of Form 1 from the claimant shall, if he disputes the claim, file his defense or defense and counter-claim (if any) in Form 2 which can be obtained free from the Tribunal’s office.

(g) Form 2 must be filed in 4 copies at the same Tribunal’s office where Form 1 was filed within 14 days after the receipt of Form 1 by the respondent:

(h) The filing fee for Form 2 is RM5.00 and an official receipt will be issued to the respondent;

(i) Form 2 will be registered, dated and signed by the Secretary or an Assistant Secretary of the Tribunal and affixed with the seal of the Tribunal. Two copies of Form 2 that have been affixed with the seal of the Tribunal shall be returned to the respondent for service of one copy to the claimant in accordance with paragraph (e)

(j) A claimant who receives a sealed copy of Form 2 shall file his defense to a counter-claim (if any) in Form 3 which can be obtained free from the Tribunal’s office;

(k) Form 3 must be filed in 4 copies at the same Tribunal’s office within 14 days after the receipt of Form 2 by the claimant.  There is no filing fee for Form 3.

(l) Form 3 will be registered, dated and signed by the Secretary or an Assistant Secretary of the Tribunal and affixed with the seal of the Tribunal. Two copies of Form 3 that have been affixed with the seal of the Tribunal shall be returned to the claimant for service of one copy to the respondent in accordance with the paragraph (e).

阿兰啦 · 发表于 6-9-2013 12:01 PM

HEARING的过程
link : https://ttpm.kpdnkk.gov.my/porta ... s/hearing-procedure

Hearing Procedure
Upon a claim being lodged with the Tribunal, the Secretary or Assistant Secretary to the Tribunal will issue a notice of hearing in Form 4 stating the date, place and time of hearing and thereafter serve the notice of hearing on both the claimant and the respondent, not less than 14 days before the date of hearing.

No party shall be represented by an advocate or solicitor during a hearing before the Tribunal and each party to a hearing shall conduct its own case at such hearing.

If the claimant is a minor or a person under a disability, he may be represented by his next friend or guardian.

Where a respondent is a company or a firm, it may be represented by its full time paid employee.

The hearing before the Tribunal shall be presided over by a member of the Tribunal (referred to as “President” during the hearing) sitting alone, who may at any time assist the parties in conducting their cases.

At the hearing, the Tribunal shall, where appropriate, assist the parties to effect a settlement of the claim by consent.

Every party to a hearing before the Tribunal shall be entitled to adduce evidence, call any witness or produce any document, record or thing in support of its case.

All hearings before the Tribunal shall be opened to the public.

听证会的过程

与法庭提出索赔后，秘书或助理秘书将向法庭发出通知，说明听证会的日期，时间和地点。听证会的14天之前，申诉人和被诉人会被通知出席听证会。

在听证会，每一方须自行进行，任何一方不得有辩护人或律师所代表在法庭。

如果申索人是未成年人或残疾，他可以是由他的监护人或监护人代表。

答辩人是一个公司或商号，它可能是由全职高薪雇员代表。

法庭的听证会，是由独自一人坐在法庭的成员主持（以下简称为“总统”），“总统”可随时协助各方开展案件。

在听证会上，法庭应在适当的情况下，协助双方达致和解同意索赔。

每一方的法庭听证会之前，应有权援引证据，传召任何证人或出示任何文件，记录或支持其案的事情。

所有法庭听证会之前，应当向公众开放。

p/s: 使用google translate翻译，一切以英文版为主

阿兰啦 · 发表于 6-9-2013 12:02 PM

我的投诉停留在FORM １，我不知道该不该继续的投诉下去
因为我担心HEARING的过程会很复杂

有人有出席过HEARING的吗？
需要你们的意见。

应杰 · 发表于 14-4-2014 08:38 PM

请问Hearing一定要在同一间分行吗？如果被告和受害者在不同州属呢？

FANNIELOW · 发表于 19-1-2017 11:45 AM

阿兰啦发表于 6-9-2013 12:02 PM
我的投诉停留在FORM １，我不知道该不该继续的投诉下去
因为我担心HEARING的过程会很复杂

有人有出席过HEARING的吗？
需要你们的意见。

你好，请问你的case过后怎样了？能分享吗？因为我也碰到些问题再研究着要怎样做才好。

tikiyizi · 发表于 24-1-2017 11:15 AM

FANNIELOW 发表于 19-1-2017 11:45 AM
你好，请问你的case过后怎样了？能分享吗？因为我也碰到些问题再研究着要怎样做才好。

我也想知道. !!!

FANNIELOW · 发表于 7-2-2017 04:19 PM

tikiyizi 发表于 24-1-2017 11:15 AM
我也想知道. !!!

hahaha....可是没人回我勒

		自动登录	找回密码
密码			注册

有谁是通过TTPM，上诉成功的？

所属分类: 政经文教