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以下是我一星期后前预定的清洁日期后所遇到的问题
[21/08/2018, 11:38:29] KaoDim.com”Admin: Messages to this chat and calls are now secured with end-to-end encryption.
[21/08/2018, 11:38:29] KaoDim.com”Admin: Hi. Mr. King. This is Amin from Kaodim.com regarding the house cleaning service that you have requested on our platform. I would like to do the arrangement for you. Thank you.
[21/08/2018, 11:39:56] KiNGiSE: Pls let me know the charges first. TQ
[21/08/2018, 11:42:06] KaoDim.com”Admin: The changes will be RM 80
[21/08/2018, 11:55:53] KaoDim.com”Admin: You want the service this coming Friday right but our slots is already full on that day. So may I know if you have any alternative date?
[21/08/2018, 12:01:45] KiNGiSE: I wil update u for the alternative date.
[21/08/2018, 12:05:24] KiNGiSE: May i know the cleaning details also? TQ
[21/08/2018, 12:08:15] KaoDim.com”Admin: image omitted
[21/08/2018, 12:10:47] KiNGiSE: Noted with thanks
[22/08/2018, 09:06:48] KiNGiSE: Pls check & book for me:
Next
Thrusday 30Aug
or
Friday 31Aug
2 cleaners
10am
[22/08/2018, 14:26:02] KaoDim.com”Admin: It looks like we have a 11am slot on Thursday. Would that be okay?
[22/08/2018, 15:21:54] KiNGiSE: Ok. Confirmed. TQ
[22/08/2018, 15:23:29] KiNGiSE: Cleaner got ironing cloths or not?
[22/08/2018, 15:25:41] KaoDim.com”Admin: Thank you for your confirmation. The cleaners will prioritize cleaning work first within their session. If they have the time for ironing, then they might be able to accommodate your request for ironing. Alternatively, if you would like to extend your session, you may request for it from the vendor for an additional RM20 per cleaner per hour.
[22/08/2018, 15:26:59] KiNGiSE: Ok, understand. TQ
[22/08/2018, 15:27:27] KaoDim.com”Admin: Thank you as well for your time. We look forward to work with you soon. In the meantime, have a good day and enjoy your holiday.
[22/08/2018, 15:28:12] KaoDim.com”Admin: Sorry, I forgot to request this from you. May I have your complete address please?
[22/08/2018, 15:34:12] KiNGiSE: No.42, Jalan BM 1/11 Taman Bukit Mayang Emas. 47301 Petaling Jaya.
[22/08/2018, 15:40:08] KaoDim.com”Admin: Below is the details of your job request :
Date : 30/8/18 (Thursday)
Time : 11am - 1pm
2 cleaner 2hours
RM80
[22/08/2018, 15:40:32] KiNGiSE: Noted. TQ
[22/08/2018, 15:42:03] KiNGiSE: Hope the cleaner work good then i can continue n fix the cleaning date for every week once. TQ.
[22/08/2018, 15:43:17] KaoDim.com”Admin: You are welcome. Likewise, I hope for the same too so that we could continue working with you for the long term.
[26/08/2018, 13:56:45] KaoDim.com”Admin: Hi King, this is Jayne from Kaodim.com. We would like to confirm your house cleaning service will take place, as usual, coming Thursday 11 am to 1pm.
Note: Kindly confirm and respond to this message by 5 pm today . Please be reminded that the slot might be given to the other customers who waiting for it if you're unable to confirm it on time.
[26/08/2018, 14:25:17] KiNGiSE: Ok confirm. TQ
[30/08/2018, 09:02:22] KaoDim.com”Admin: Hi Mr King, just a gentle reminder. Your cleaning session will be *today* as per details below ya:
Date: 30/8/2018
Time:11AM-1PM
2Cleaners 2Hours
RM80
Please release the cleaners on time at the end of their session. A delay in releasing them could cause delays for the next customer that they would be providing their service to. Typically, they are scheduled for another appointment in about half an hour after the one with yours has ended.
Rest assured that our cleaners will certainly be doing their best as much as possible within their given hours. Should there be any task in hand which could not completed within those hours, they would then work towards completing it for their next session with you. Thank you and have a nice day.
[30/08/2018, 09:03:58] KiNGiSE: Noted. TQ
[30/08/2018, 09:07:23] KiNGiSE: I received the following sms >
Hi.
Good morning.
We r the cleaners from kaodim.
We are experiencing shortage of headcount for today.
Maid is on MC.
Can a maid and myself tag along for the cleaning session later?
Still 2 maids 2 hrs.
Can?
Sorry for the inconvenient.
What happen???
[30/08/2018, 09:08:37] KaoDim.com”Admin: let me check with the service provider
[30/08/2018, 10:35:55] KiNGiSE: Almost 11am. Any update yet?
[30/08/2018, 10:37:00] KaoDim.com”Admin: i just got the update from the vendor sir
[30/08/2018, 10:47:28] KiNGiSE: On time ? Delay ?
[30/08/2018, 10:56:26] KaoDim.com”Admin: the service provider said he will be coming with his maids
[30/08/2018, 10:56:31] KaoDim.com”Admin: they are on the way
[30/08/2018, 10:57:05] KaoDim.com”Admin: there are 1 male and 1 female will come to your house for cleaning
{my mum call me said the cleaner dont know how to clean, all place still dusty. My mum teach them but they dont want to listen n like not willing to work}
[30/08/2018, 11:32:25] KiNGiSE: I want your cleaner get lost now
[30/08/2018, 11:32:40] KaoDim.com”Admin: i'm sorry sir, what happened
[30/08/2018, 11:34:13] KiNGiSE: U giv me a cleaner who dont know about cleaning job.
[30/08/2018, 11:35:14] KiNGiSE: Your company better change name to KaoNgDim.com if u cant settle for me today.
[30/08/2018, 11:46:22] KaoDim.com”Admin: We are really sorry on what you have experienced. Do still need the service, sir? If yes, i will assist you to repost your request and will try to find another vendor
[30/08/2018, 12:05:31] KiNGiSE: You guys got filter one or not. Dont giv me this kind of cleaner anymore.
[30/08/2018, 12:05:40] KiNGiSE: I want it today.
[30/08/2018, 12:07:21] KaoDim.com”Admin: i will notify all the service provider that cover your place but i can't promise you that you will get it by today. If the service provider do not have the slot for today, is it possible to make it tomorrow?
[30/08/2018, 12:12:08] KiNGiSE: Ok, let me know the time first.
[30/08/2018, 12:12:41] KaoDim.com”Admin: the service provider will contact you directly once they accept the job
[30/08/2018, 12:28:58] KiNGiSE: Why contact me?
[30/08/2018, 12:29:27] KaoDim.com”Admin: they will contact you for the appointment
[30/08/2018, 12:29:59] KaoDim.com”Admin: most of the service provider are handling their schedule by themself
[30/08/2018, 12:31:57] KiNGiSE: I got no time to do this that y i contact u
[30/08/2018, 12:34:18] KiNGiSE: Got or not n Just giv me the time. Else cancel.
[30/08/2018, 12:34:49] KaoDim.com”Admin: i understand that but they have to contact you to confirm on the timing because they do not know when will you free
[30/08/2018, 12:35:03] KaoDim.com”Admin: for the service,sir
[30/08/2018, 12:37:39] KiNGiSE: Today or tmr anytime.
[30/08/2018, 12:37:56] KaoDim.com”Admin: ok sir
[30/08/2018, 15:26:43] KiNGiSE: I need to arrange other cleaner to come if today by 7pm i havent get any confirmation, cancel if cannot KaoDim.
[30/08/2018, 16:11:22] KaoDim.com”Admin: Hi Mr King, the vendor said there will additional charges for the cleaning service after 6PM
[30/08/2018, 16:12:27] KiNGiSE: I want Rm80 only
[30/08/2018, 16:19:13] KaoDim.com”Admin: Sorry, our service provider cleaners is working until 7pm and if you would like to proceed then there will be additional charges for it, sir. This is because the service provider need to pay OT to the cleaners. In this case we leave the decision in your hand if you would like to proceed with this service provider otherwise you may reschedule it to some other day for just RM 80 with early slot before 6pm. Your kind cooperation is highly appreciated.
[30/08/2018, 16:23:44] KiNGiSE: A week in advance booking with u n u giv me shit. Now u cant KaoDim for me n want me to wait. KaoDim is the best. Help me to cancel pls. Thank you.
This is the first time i deal with KaoDim.com so call the best “middle man” service provider
Base on your luck if u got good vendor.
But KaoDim.com cannot KaoDim for you when encounter problem.
Good Luck |
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发表于 30-8-2018 06:12 PM
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