美资跨国公司招聘 Customer Service Representative

Amymy

美资跨国公司招聘 Customer Service Representative (Working Location: Penang Bayan Lepas)

Job Description:

We have excitingopenings to customer service team that responsible to deliver higher level ofbusiness support and achieve the core of Keysight’s business: Customer Success.

Here are the Roles and Responsibilities:

• Analyze and respond to customer's request for quotation in a timely and accurate fashion, and ensure compliance to Keysight terms and conditions, export licensing conditions and customer specific procurement guidelines.
  
• Understand customer needs and take ownership for customer satisfaction in assigned area.
  
• Manage order booking / service order closure.
  
• Trigger customer billings timely and in accordance with defined policy and standards.  
  
• Responsible for maintaining completeness and integrity of support transaction data in the applicable admin system.
  
• Interact with other Keysight organizations to resolve complex order related issues and change requests.
  
• Ensure proper approvals for any non-standard or specially negotiated terms and conditions.
  

Job Requirement:

• Possess a Bachelor’s Degree in any discipline.
  
• Capability to handle multiple tasks and responsibilities.
  
• Ability to work independently in a fast pace and robust environment.
  
• Possess problem resolution skills and escalation management skills
  
• Good IT / technology knowledge is an advantage.
  

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