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发表于 9-12-2013 08:13 PM
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翻译~
I bought in August 2013 to buy a Toyota, the September 2013 ( clearance sale ) on the car agency claims that the car is crazy cheap guaranteed car, because the new models will be released in October 2013 . After the coming days , I take the car , I found that the car had some noise , but I do not know what the noise is coming from , so I'm back to the showrooms, to verify whether there are any problems with the car. The agent told me there is no noise , this is normal for all Toyota Vios which is derived from the service center and the free cash flow the first answer to the same service in Washington
In November 2013 against (c ) of the second period of service ( mileage 9000 km plus ) , and when I told the service center , the noise becomes large , and he finally found the noise is not normal , it is necessary to observe any problems, and with when checking back , get more louder noise , but it may not cause major problems with warranty. At the same time , he suggested that I change it in good condition is not a V-belt .
I was wondering how could be a new car, any parts that only 9,000 km mileage may find it is not in good condition. He told me that there are two possibilities which is not the product itself is damaged, or what 's in the car wash belt is wet. Most likely need to change the belt from 30,000 million kilometers. It is not considered normal , but do not guarantee that spare parts guy told me , told me to call the Toyota headquarters to ask if I think this is unacceptable.
Sir Steve , Old Klang Road branch manager told me to go forward with the restoration of the first ( it took me RM289.00), at the same time , he asked the service center to get some pictures of the belt survey , he will get back to me on Friday. I was wondering how he can use only a few pictures to investigate ? So I called the headquarters and get directions to the relevant units of the complaint , Ms. Hamidah attended me and told me to continue to carry out repairs and she promised me , give me back a few days later the phone. I thought she was just using multi-level customer service methods or standard operating procedures to deal with customer complaints , because it is just a small case.
I returned the phone to Ms Hamidah follow up after a few days because she did not give me a call and her colleagues picked up the phone and told me she leave ( vacation ) , and only on Monday. Then I went to Mr. Steve, he told me , in my case , the customer is usually not a problem , because a good part of the reason , do not usually spoiled so quickly , but still need to wait for confirmation of Miss Hamidah feedback .
Finally Miss Hamidah did not call me until I thought back in December 2, 2013 , and call her. She told me that the belt is due to external factors , there is no warranty, no refund of the replacement. I asked an official document or report to prove that the band is no warranty due to external factors , external factors and how they judge , she replied that no report can be provided . By an international company with good service and quality automotive how rude and irresponsible reputation in the world answer. I told her I need this report, otherwise I will sue Toyota court to court, I was shocked , she replied: "It 's okay , you go ahead , if you want to sue ."
The first error : Toyota used only to determine how the picture quality and safety through the investigation ?
The second error : Ms. Hamidah not respond to my promise , until I called back twice (which is totally incompatible with the "local" customer service quality standards, and Toyota is an international company ) .
The third mistake : Toyota is not available , how they are judged belt is 100% , no doubt due to external factors ( no formal investigation report ) , a very simple breakdown of the report ?
Fourth Myth: Toyota is a good car for the quality and safety of services with a driver , how could bring in 9,000 km mileage may , within three months spoiled concerned about the high response ? Even the local brands ( protons and Myvvi) does not have this problem , cheaper price, because this is the basic quality standards.
I do not know how many victims are facing this problem . So , here I would like to get attention for all the Toyota where users recognize and stand up for the basic rights of consumers, if you are faced with the same. It's not a question of money , it is about the quality of services provided Toyota does not care about money , and if this is the Toyota Customer Service Quality Standard . Anyway, I will go to the Court of basic consumer rights court at the same time . Please share Toyota to improve customer service quality standards . |
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