贴心的iherb
在Iherb下过几次单，对他们的customer service真是赞不绝口。
又一次买了一个lip balm,送到时，可能天气太热，整个融化了。email feedback后，他马上refund给我。
上一次下单，买了一罐 avalon organics shampoo.收到时，发现shampoo有洩漏，整个盒子都湿透了，就发了个email feedback.
如下：
i had purchase few times for the item
Avalon Organics, Biotin B-Complex Therapy, Thickening Shampoo, 14 fl oz
(414 ml) previous shipment, the shampoo is pack in the box and no problem happen.
but today when i receive the package, the shampoo is just wrap with a
ziplock bag, and it leaks. the leaking is not serious, because all item
have their individual packing, but the shampoo leak through the box, and
makes the condition become messy, i need to wash the bottle with running
water to remove the soapy feel. and also wipe the table and surface that i
put the box before. so i would like to request iherb to pack the shampoo with box in future
order. thank you 第二天，iherb回了我的Mail，说知道了，会改进，感谢恢复之类的话。我看了也就算了。
但是，就在昨天收到两个iherb包裹。最近我是有下了一单，还奇怪为什么分成两个包裹。结果发现，一个包裹里是我买的东西没错。另一个包裹里是一只Avalon Organics, Biotin B-Complex Therapy和一只conditional, 还有一个小小的lip tint.哦天啊，service真好，居然免费寄两只给我咧。。。。
我回了一封感谢信给他，收到回复如下：
Thank you so much for the kind words. It really does brighten our day when a customer takes the time out of their day to contact us.
太感谢了。会继续衷心支持iherb!!!
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发表于 7-3-2014 11:07 AM
，效率和这个DHL Express 也差不多。
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